accessiBe vs UserWay vs AudioEye: an honest comparison

Ratings, prices and wording come from each vendor's Shopify App Store listing and pricing page on October 17, 2026. Prices are in US dollars and can change. Check the vendor's page before you buy.

All three are overlay widgets at their core. A script loads on every page, adds a button that opens a toolbar (text size, contrast, spacing and similar settings) and tries to repair some problems automatically as the page loads. The changes happen in the shopper's browser, on top of your store. Your theme files and product data stay the same.

That has three effects store owners should know about:

• The barriers are still in the theme. If the script fails or loads late, shoppers get the original store.
• Many disabled users already have their own tools. Screen readers, zoom and high contrast settings are built into phones and computers. A second toolbar can get in their way.
• Widgets do not stop lawsuits. EcomBack counted 3,948 ADA website suits in 2025, and 24.9% of them named sites that already had an accessibility widget.

Our page on whether accessibility overlays work covers the evidence in more detail.

accessiBe sells accessWidget. Its Shopify app has the Built for Shopify badge, which Shopify gives for performance, design and integration, not for accessibility results. Its plans on October 17, 2026:

• Micro: $59 a month, up to 5,000 site visits a month
• Growth: $179 a month, adds a dedicated case manager and litigation support with a $15,000 pledge
• Scale: $479 a month, adds a $20,000 pledge and manual testing and fixes

It may be worth it if you want a toolbar for shoppers and a vendor that handles paperwork, and you fix the store itself as well. It is not worth it as the only fix. The FTC's 2025 order (below) is about exactly that claim. If you are comparing accessiBe with tools that fix the code, see our accessiBe alternatives guide. Our accessiBe pricing review shows every plan and the yearly math.

On its Shopify App Store listing on October 17, 2026:

• Free: a light widget with 20 features
• Shopify Starter: $49 a month ($490 a year), up to 100,000 page views a month
• Shopify Small Biz: $149 a month ($1,490 a year), up to 1 million page views
• Shopify Growth: $349 a month ($3,490 a year), up to 10 million page views

Its own pricing page listed annual plans only: Small at $490 a year, Medium at $1,490, Pro Plus at $1,190 and Ultimate at $2,490, with audits and VPATs as “talk to us” add-ons. The Shopify listing says the app will “shield against accessibility-related lawsuits”. No widget can do that, and one reviewer wrote in November 2024 that their store was being sued while using it. If you are leaving UserWay, see our guide to UserWay alternatives that fix the code.

Yes. Level Access, an accessibility company that sells testing software and expert services, announced on March 20, 2024 that it had completed its acquisition of UserWay. UserWay still sells under its own name, and its pricing page points customers who want more to the Level Access platform.

AudioEye is a public company (Nasdaq: AEYE). Its pricing page on October 17, 2026 showed three plans and no prices:

• Basic Protection (automated): automated tools that it says address about 50% of accessibility issues, monitoring and a help desk. It does not include expert testing.
• Self-Serviced Protection: developer tools, an expert audit and reporting.
• Maximum Protection (managed): custom-written fixes, expert audits and the AudioEye Assurance Guarantee.

On Shopify, AudioEye's App Store listing said “This app is not currently available on the Shopify App Store.” Its help centre tells merchants to paste a script into the theme's theme.liquid file instead. That works, but you then manage the script yourself, including removing it.

AudioEye's managed plan is the closest of the three to real fixes, because it includes custom-written fixes and expert audits. Ask whether those fixes change your theme or are applied by the script. For AudioEye's plans, lawsuits and other options, see our AudioEye alternatives and pricing guide.

These offers can help pay for a response. They do not remove the barrier, and a store can be sued again for the same problem. If you get a letter, speak with a lawyer and read our guide on what to do after an ADA demand letter.

On April 22, 2025, the Federal Trade Commission approved a final order requiring accessiBe to pay $1 million. The order bars it from claiming its automated products can make any website WCAG compliant, or keep it compliant, without evidence, and from presenting paid reviews as independent. The order covers accessiBe only. We found no FTC order against UserWay or AudioEye on October 17, 2026.

The full background is in our guide to the accessiBe FTC settlement, and what overlays do is on our overlays page.

If what you want is a store that works for disabled shoppers, the fix has to happen in the store: alt text on product photos, readable theme colours, labelled forms, menus and cart drawers that work with a keyboard, and apps that do not add new barriers. You can do that yourself with free tools, hire a developer, or use an app that changes the theme with your approval.

That last option is what we are building. Inclusely checks every template against WCAG 2.2 AA, fixes product alt text and theme settings you approve, gives exact theme code changes, guides the tests a person must do and keeps a dated record. It adds no widget. It is in early access, and it is one option among several; our guide to Shopify accessibility apps lists others. See how it works.